Our bad — we’ll make it right. Use the contact form within 24 days of delivery with a photo and your order number. We’ll take care of it.

There are a few reasons why orders may end up being refunded and/or cancelled automatically within our system. The most common causes are that the item(s) included in the order were no longer available, invalid information was provided or the payment was unable to be processed.

*Alori Skin has the right to refuse any order placed at any given time. If the reason for cancellation is seen as fit, the order will be refunded immediately and all future orders will be refused. Alori Skin is not required to provide any reason or additional details regarding cancelled orders.

There are a few reasons why payments may show more than one charge on your statement. The most common cause is that your billing address failed to match the address linked to your card and was declined.

False charges that show on statements are typically paired with words such as 'pending', 'processing', etc. this is the first sure way to know the transaction failed. While charges typically bounce back within a 24 hour period, if your statement is still showing that two or more payments were made after several business days, we recommend contacting your credit/bank company for further assistance.

If you believe more than one charge has been made after contacting your credit/bank institution, please contact us so we can further investigate the transaction.

Yes, occasionally. Sign up for texts or emails so you don’t miss them.

Once an order is placed, we can’t apply a code retroactively. Make sure it’s in before checkout.

Make sure the code hasn’t expired, the spelling is exact, and that you're not combining it with another promo. Still not working? Hit us up.

Unfortunately, our system is unable to ship to APO/AE addresses at this time.

Of course; orders can be shipped to any address you'd like! This is a handy option, especially if you know you'll be away during the time of delivery.

Please ensure the billing address matches that of the the registered card or payment method being used at checkout. Billing addresses that do not match will result in the payment being declined and the order being cancelled.

At this time we are unable to combine multiple orders for shipping, nor can we provide a discount on shipping rates. All sales are final.

Please allow up to 7 business days for your tracking number to update once you have received your confirmation email. In some cases, USPS/UPS tracking may not be available when a package is transferred to a different courier in the destination country. Rest assured, your order is still in transit!

In the event that tracking information is unavailable, we recommend inputting the details into your local postal tracking service's website for further updates. It is important to keep in mind that international shipping durations can vary, with delivery times potentially extending to several weeks due to customs clearance procedures and possible delays in transit.

International shipping and destinations outside of the United States are subject to import taxes, duties, brokerage fees, customs clearance and all other expenses related to the import of products into the destination country. You, the customer, are responsible for any additional delivery costs. All orders are shipped via USPS and UPS.

If you've missed deliveries, entered the wrong address or simply haven't collected your package within the appropriate time frame, your local postal or courier service has the right to return your order to the sender; this typically happens after 2 - 4 weeks. This is out of our control and we cannot reship returned orders. If you would like a replacement, we would be more than happy to fulfill a new order for you!

Once the returned package has been physically received, which can take several weeks, we will send you a refund notice for your order. Please note, refunds may take up to 3 - 5 business days to complete depending on the payment method used. This refund includes the price of item(s) only and does not include the original shipping cost, any additional shipping charges and a possible restock fee. We apologize for any inconvenience this may cause.

*Alori Skin reserves the right to reject refund requests for returned packages that show signs of being opened or tampered with. Refunds will not be issued for packages that have been declined by the recipient and returned. All sales are final, and returns are not permitted.

Every formula is non-toxic, essential oil-free (unless stated), and designed to support your barrier — but always patch test first. If you’re pregnant, breastfeeding, or under 18, consult your doctor before starting anything new.

All products are freshest within 12 months. Store in a cool, dry place away from sunlight for best results.

We don't publicly list full ingredient breakdowns — and that's intentional. Our formulas feature proprietary blends of high-performance botanicals, lipids, and actives designed to support your skin barrier and deliver visible results. Every product is cruelty-free and made without silicones or harsh fillers.

If you have allergies, sensitivities, or specific ingredient concerns, please reach out to us at Support@AloriSkin.com.We're committed to providing the information you need to make informed choices.